Contact
A question about an order, a product or a partnership? Write to us: our team answers every message within one business day.
- contact@qalya.fr
- 18 Rue Bir Hakeim, Mérignac, France
- Monday to Friday, 9am to 6pm
Before you write to us
You may find your answer right away.
When does customer service answer?
Our team answers from Monday to Friday, 9am to 6pm. Messages sent outside these hours are answered the next working day.
Where do I find my order number?
Your order number is in the order confirmation email, and in your account if you have one. It starts with #.
How can I track my order?
As soon as your order ships, you receive an email with its tracking number. Enter it on our tracking page to follow your parcel.
How do I return an item?
You have 30 days from delivery to return an item. Contact us with your order number and we send you the return instructions.